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Updated Coronavirus Statement

By | Uncategorized | No Comments

The health and safety of our customers is our absolute priority and we hope that you are all safe and well at this incredibly difficult time.

We are very aware that our customer base is among the most vulnerable groups with regard to exposure to Covid-19.

We would like to assure everyone that we are taking this crisis very seriously and are doing everything practically possible to comply with Government advice and guidelines. In line with this, and after consultation with our trade body the BHTA, we are continuing to work in people’s homes where appropriate.

The following steps that we have already taken are subject to review as the situation develops. Please note, this is a condensed version of our safeguarding policy which is available on request.

  • All staff and sub-contractors have been warned to self-isolate if they have either a high temperature or a new continuous cough.
  • Staff have to confirm their health status daily.
  • If any staff member lives with someone that has symptoms they have been told to stay at home for 14 days.
  • Staff have been made aware of the need to regularly wash their hands with soap and water or use hand sanitiser gel if soap and water are not available.
  • All non-essential visits, meetings and travel have been cancelled for the foreseeable future.
  • Our engineers have been issued with masks, gloves and shoe protectors.
  • Before visiting properties our customers are being asked if they have symptoms or have been exposed to people that have symptoms.
  • Prior to visiting your home, our office staff will call to check if you would prefer to postpone the appointment or if you are still happy for us to attend.
  • We have successfully trialled operating our offices remotely so that we can continue to serve our customers. Following recent government advice regarding non essential travel, our office staff are now all working from home.
  • We have in place a no handshaking policy and are practicing social distancing.

We know how essential the products we supply are to our customers health and safety. We are still installing and repairing our products wherever possible as we believe it is more dangerous to our customers safety for us not to do so. Also in order for us to relieve pressure on the NHS we are still attending to enquiries from people in urgent need of a stairlift. In many cases it may be possible for us to carry out a stairlift assessment without having to visit your home.

We are doing absolutely everything we can to continue to give the very best service possible during this unprecedented crisis.

If you have any questions or concerns please feel free to contact me directly. You can reach me via email: christian@dolphinlifts.co.uk or by phone on 01276 856060.

Christian Dunnage
Director
Dolphin Mobility Ltd.

COVID-19 Update

By | Accessibility, Hoists, Pool Lifts, Stairlifts | No Comments

The health and safety of our customers is our absolute priority and we hope that you are all safe and well at this incredibly difficult time.

We are very aware that our customer base is among the most vulnerable groups with regard to exposure to Covid-19.

We would like to assure everyone that we are taking this crisis very seriously and are doing everything practically possible to comply with Government advice and guidelines.

Therefore the following steps that we have already taken are subject to review as the situation develops. Please note, this is a condensed version of our safeguarding policy which is available on request.

  • All staff and sub-contractors have been warned to self-isolate if they have either a high temperature or a new continuous cough.
  • If any staff member lives with someone that has symptoms they have been told to stay at home for 14 days.
  • Staff have been made aware of the need to regularly wash their hands with soap and water or use hand sanitiser gel if soap and water are not available.
  • All non-essential visits, meetings and travel have been cancelled for the foreseeable future.
  • Our engineers have been issued with masks, gloves and shoe protectors.
  • Before visiting properties our customers are being asked if they have symptoms or have been exposed to people that have symptoms.
  • We have successfully trialled operating our offices remotely so that we can continue to serve our customers if the Government advises all workplaces to close.
  • We have in place a no handshaking policy and are practicing social distancing.

We know how essential the products we supply are to our customers health and safety. We are still installing and maintaining our products wherever possible as we believe it is more dangerous to our customers safety for us not to do so.

Therefore we will do absolutely everything we can to continue to give the very best service possible during this unprecedented crisis.

If you have any questions or concerns please feel free to contact me directly. You can reach me via email: christian@dolphinlifts.co.uk or by phone on 01276 856060.

Christian Dunnage
Director
Dolphin Mobility Ltd.

PAL 2 Pool Hoist Wheelchair Transfer

PAL2 Pool Lift Added to Portfolio

By | Pool Lifts | No Comments

We have added the PAL 2 Pool Lift to our line up of pool hoists. This is the updated version of the PAL pool lift. It is completely portable and no fixings to the deck are required. Cost savings have been made by using concrete counterwieghts as opposed to cast iron. The body of the lift is also longer than the original PAL.

All of the other major components are the same as the PAL, however the new design prevents the arms of the lift from being configured to work with more unusual pool layouts. So if you have an upstand or particularly low waterline then you will have to use the original PAL.

Platinum Unltimate Stairlift First Step Start

First Step Stairlift – The Platinum Ultimate

By | Stairlifts | No Comments

The Platinum Ultimate has a unique first step start which does away with the need for expensive hinges. Despite starting on the first step, the footrest is still low enough to get on and off easily.

It is available to a select band of distributors and has proven to be exceptionally reliable. For more information or a free quote call Dolphin today on 01276 856060. Alternativley visit our stairlift guide to learn more about stairlifts.

 

PAL Portable Pool Lift for Sale

By | Pool Lifts | No Comments

East Anglia Childrens’ Hospices have an unused portable pool lift for sale. It is only a few months old.

Upon moving into their new purpose built Hospice, The Nook in Norfolk, it became apparent that the ceiling hoist that they have over the swimming pool was sufficient for their needs and the portable pool lift would not be required.

It is a PAL portable pool lift – https://dolphinlifts.co.uk/product/pal-portable-pool-lift/

Portable Pool Lift

If you would like more information please contact James Child via email: James.Child@each.org.uk

Hot Tub Restricted Mobility Access Hoist

Hot Tub Hoists

By | Hoists | No Comments

The health benefits of owning a hot tub are numerous and well documented. More and more people are using them as an aid for rehab and hydrotherapy.

The problem is that the people that benefit most from this can find it very hard to get in and out of the hot tub.

At Dolphin we have several solutions to this problem in the form of a comprehensive selection of hot tub hoists. Having many different products to choose from means we can specify the best lift for the end user and their location.

For this job we specified our extended reach hoist which was originally designed to lift people onto a horse. There was no wall or suitably susbtantial structure to fit the hoists to. Consequently the client arranged for a steel RSJ to be buried in concrete to one side of the spa. We then bolted our hoist to the steel.

Usually we would supply a sling or seat sling with the hoist but on this occasion it was decided that the end user would benefit from using the Handimove body support. This drastically speeds up transfer times. The client also chose to have the hoist in a RAL colour to match their hot tub.

If you would like to know more about our hot tub hoists please contact Dolphin on 01276 856060. Alternatively email your enquiry to info@dolphinlifts.co.uk.

BluPool Portable Hoist

By | Pool Lifts | No Comments

King’s Hall Leisure Centre in Hackney are using the BluPool portable hoist to help people with mobility issues access their pool. The BluPool was specified by Dolphin because of the freeboard design of the pool.

Learn more about specifying the correct lift for your swimming pool by visiting our pool lift guide page.